At North Ember, we want you to be completely satisfied with your purchase. If you're not happy with your hand warmer, we're here to help.
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and in the same condition as received.
To start a return, please contact us at support@northember.com with your order number and reason for return. We'll provide you with a return shipping label and instructions.
Once we receive your return, we'll inspect the item and process your refund within 5-7 business days. Refunds will be issued to your original payment method.
If you received a defective or damaged item, we'll gladly exchange it for a new one. Please contact us immediately with photos of the damage.
For hygiene reasons, opened or used hand warmers cannot be returned unless defective.
If you have any questions about our return policy, please don't hesitate to reach out to our customer service team.